Reach out to our Chalkd support team — we’re here to help with anything you need.

Threads of Resilience

Chalkd Apparel

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Find answers, FAQs, and support for Chalkd Apparel. Get help with orders, sizing, shipping, and more—because resilience starts with support.

Chalkd Help Center | Support & FAQs

How do I track my order?

How long does delivery take?

How much does shipping cost?

What is your shipping policy for regular orders?

What is your shipping policy for pre-orders?

Pre-order Notice

Do you offer free shipping?

Do you offer expedited shipping?

Do you ship to my country?

My order was marked delivered but it’s not here.

What if my package gets lost or arrives damaged?

Can I edit or add anything to my order?

How do I cancel my order?

What do I do if I receive the wrong item in my order?

Orders & Shipping

What’s your return policy?

How do I start a return?

How do I make a return?

When will I get my refund?

Do you offer refunds or exchanges?

What do I do if my item(s) arrives damaged?

Returns & Exchanges

I’m having trouble logging in.

Do I need an account to order?

Account & Login

How do I apply promo/discount codes?

What payment methods do you accept?

Why isn’t my promo code working?

Payments & Discounts

What sizes do you offer?

How should I care for my apparel?

Do you restock sold-out items?

What does “Unisex Fit” mean?

Product Information

Didn’t find your answer?

General Questions

Stay up to date on how your Chalkd order moves from checkout to your doorstep. Learn about processing times, shipping options, local pickup, and how pre-orders work.

Need to make a return or exchange? We’ve got you covered. Review our return window, eligibility criteria, and step-by-step guide for sending items back or requesting store credit.

Get help creating, managing, or accessing your Chalkd account. Learn how to view past orders, track current ones, and save your favorite gear for next time.

Find everything you need to know about payment options, accepted methods, promo codes, and discount eligibility. Whether you’re using a card, gift code, or special offer, this section ensures a smooth checkout every time.

Get to know your Chalkd gear inside and out. Learn about sizing, fabric details, care instructions, and the purpose-driven craftsmanship that makes each piece built to perform and built to last.

Have a question that doesn’t fit anywhere else? Start here. From contact details to brand background, this section helps you quickly find the right info — or the right person to talk to.