Orders & Shipping
Stay up to date on how your Chalkd order moves from checkout to your doorstep. Learn about processing times, shipping options, local pickup, and how pre-orders work.
How do I track my order?
Once your order ships, you’ll receive a tracking number by email. You can use that link to follow your package’s journey in real time. If you created a Chalkd account, you can also log in anytime to view your order status and shipping updates.
How long does delivery take?
Orders typically ship within 5–10 business days after processing. Delivery times may vary based on your location and carrier activity. Once shipped, Chalkd cannot control or adjust carrier delays, but we’ll always help track your package if needed.
How much does shipping cost?
Please note we currently do not ship to PO Boxes or APO/FPO addresses.
What is your shipping policy for regular orders?
We aim to deliver every order safely and on time. Questions? Reach out to [email protected] anytime.
What is your shipping policy for pre-orders?
We’re currently fulfilling pre-orders as part of our slow-fashion approach. When you pre-order, you’re securing your Chalkd Apparel before it becomes publicly available. Pre-order Notice:. Our gear is worth the wait — Chalkd Apparel is crafted with p
Pre-order Notice
Our gear is worth the wait — Chalkd Apparel is crafted with purpose, designed for mentally resilient kids, and produced in small batches to ensure exceptional quality. Thank you for supporting slow fashion and a brand that leads with purpose. Your pa
Do you offer free shipping?
Yes! Orders $75 or more within the U.S. qualify for free standard shipping. Orders under that amount ship at a flat rate.
Do you offer expedited shipping?
Not at this time. To maintain fair, consistent pricing, we currently offer only standard shipping options. However, local pickup is available at select Gymnastics World or World Elite locations.
Do you ship to my country?
We currently ship to the U.S. and Canada. International expansion is in the works — stay tuned for future updates via our newsletter.
My order was marked delivered but it’s not here.
First, double-check with neighbors, your front desk, or building management in case the package was left nearby. If you still can’t locate it, contact the carrier directly with your tracking number for the most accurate delivery details. If the carri
What if my package gets lost or arrives damaged?
We’re here to help. Please email [email protected] within 7 days of delivery and include:. We’ll review your case and arrange a replacement, refund, or store credit where eligible.
Can I edit or add anything to my order?
We start processing orders quickly, which means changes aren’t always possible. If you need to update an address or cancel immediately after ordering, email [email protected] right away — we’ll do our best before it ships.
How do I cancel my order?
If your order hasn’t shipped yet, please reach out to [email protected] as soon as possible. Once an order is in transit, cancellations aren’t possible, but you can still initiate a return once you receive it.
What do I do if I receive the wrong item in my order?
Email [email protected] within 7 days of delivery. Include your order number, a clear photo of the item received, and a brief note. We’ll make it right with a replacement or refund, depending on your preference and availability.